Santosa Retreat
Concierge
Our team is here to help, 09:00 – 20:00.
Restaurant reservations, local tips, activities — just ask! Send us a message on WhatsApp and we'll get back to you straight away.
Emergency
For genuine emergencies only.
⚠ Emergency Use Only
Reserved for genuine emergencies: medical issues, safety concerns, urgent maintenance. Please use the regular concierge line during business hours.
Late Check-Out
Subject to availability. Standard check-out is 12:00.
Until 14:00
2 extra hours
300 THB
Until 16:00
4 extra hours
600 THB
After 16:00
Extra night quotation required
On request
Private Transfer
Door-to-door private vehicle. Tap a category, pick destination, book.
1–2 People
3–6 People
Phuket Airport
Book at least 3 hours in advance
1–2 persons
1,000 THB
3–6 persons
1,400 THB
Nearby Beaches
Phuket Area
Piers & Marina
North Phuket
Outside Phuket
City Tours
Laundry Service
Same-day pick-up from your room. Price per kilo.
Wash Only
100 THB per kg
100/kg
Wash & Iron
140 THB per kg
140/kg
Housekeeping
Extra services for your room comfort.
Extra Cleaning
Full room clean — 300 THB
300 THB
Extra Towel Set
Fresh set of towels
FREE
Shuttle Bus
Free shuttle to Kata area and beach.
FREE for guests
Max 8–10 people per trip. Please reserve in advance.
08:30Hotel → Kata
10:00Hotel → Kata
12:00Kata → Hotel
14:00Hotel → Kata
16:00Beach → Hotel
18:00Beach → Hotel
Sauna & Ice Bath
Reservation required. Subject to availability.
FREE for guests
Please indicate your preferred date, time and number of people.